Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at: firstname.lastname@example.org
We have created a referral program to thank our customers for referring their friends and family.
To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.
Any of your friend who decides to place their first order using your referral link will get enjoy a 5$ discount. In return you will be credited to 10$ too for helping us spread the word.
We currently don't have any physical stores under our brand name. However, we do have several distributors in Europe, the US and Canada.
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the "Contact Us" section.
You can purchase on our website using a debit or credit card (Visa & Mastercard).
We additionally offer support for Paypal.
You can choose these payment methods at checkout.
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
SHIPPING TO OVER 200 COUNTRIES! We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you. For further questions about shipping or delivery, you can go to "Shipping & Delivery" segment on the website.
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from the "Track Your Order" section on the website.